This “Privacy Policy” governs the processing of your personal data by Ju & A Group SPRL, registered with the Crossroads Bank for Enterprises under number BE0721 876 869t whose registered office is located at 16 bt 74 – Boulevard Emile Jacqmain – 1000 Brussels.

We invite you to read this Privacy Policy carefully, as it contains essential information about the processing of your personal data and about cookies used when visiting our website. By using the Website, accessible via the following address: www.swisschocolates.be hereinafter referred to as “the Website”); by requesting, requesting commercial cooperation, sending a complaint, question or remark to Ju & A Group SPRL; by entering into a contractual relationship with Ju & A Group SPRL, you declare that you have read this Privacy Policy and you expressly accept its content and the treatment itself

 1. The Privacy Principles of SWISS.CHOCOLATES.BE  

We respect your right to privacy. Our core principles include:

• We protect your privacy and want to offer you a tailor-made service.

• Your personal data is collected for specific purposes, based on your consent or our legitimate interest when you interact with us.

• You have the right to receive information about your personal data, to have access to it at any time and to request its modification or deletion.

• We do not sell your personal data to anyone. However, if necessary and if you are informed or have consented to it, we may share your personal data with our group companies, our network of licensees, our partners or service providers. In this case, their own privacy policy will apply.

• We take care to put in place all reasonable measures to protect your personal data from any breach and to ensure its protection.

This Privacy Policy explains how and for what purposes we use information collected about you through our Sites, our offline programs, your visits to our points of sale or at our festive events.

2. When does this Privacy Policy apply?

We respect your right to privacy when you use our Sites or interact with us in our stores or during our events. By using our Sites or providing your personal data, you agree to the provisions described in this Privacy Policy. Otherwise, we suggest that you do not use or visit our Site or provide us with your personal data.

We reserve the right to modify this Privacy Policy at any time, so we advise you to consult it regularly. Changes will be effective immediately upon posting on the Site, and we will notify you in advance of any significant changes.

3. How to give your consent?

We will only collect, use or disclose your personal data where it is fair and legitimate to do so. In most cases, we will explicitly collect your consent. In addition, we will process your personal data for lawful purposes, for the performance of a contract or on the basis of our legitimate interest.

We will ask you for additional consent when we need to use your personal data for purposes not covered by this Privacy Policy. You are not required to give such consent, but your access to certain activities may be limited

4. How is personal data collected by swiss.chocolates.be

4.1 Personal data

This Privacy Policy applies to personal data that swiss.chocolates.be collects from individuals or companies through many sources (e.g. websites, online shops, mobile applications, social networks, events or consumer participations) and, in certain situations, third parties.

4.2 Types of data collected

Ju & A Group SPRL only collects the personal data necessary for specific purposes. We collect the following personal data:

Information you share directly with us: We collect personal data when you request information about us, when you purchase our products, register to participate in competitions or use an application from our company. You will be informed of the categories of data that will be essential and the categories of data that you can provide voluntarily. Types of personal data include:

• Your personal information, such as your name, address, email, phone number, photo and demographic information including your age, gender, marital status or location.

• Your login data if you open an account with us, or your details when you complete a survey or survey (name, email, username, password, security question).

• Your payment information, such as your name, credit card number, expiration date, billing address, when you purchase our products online or in one of our stores.

• Content you generate, including any content (photos, videos, personal experiences, etc.) you create and share by posting them on our Sites.

• Job information, such as your CV and references, when you apply for one of our job openings.

• If you allow your location to be shared in order to find the nearest Lindt Chocolate stores, the data relating to the region you provide.

Information collected automatically when you interact with our site:

• We use cookies and other tracking technologies that collect certain categories of data when you interact with our websites and applications, such as IP address, browsing preferences, pages visited and information about your browsing experience (duration of visit). Our Cookies Policy will inform you more about the subject.

• We collect personal data via various social application plug-ins from third-party websites (e.g. the “Like” function on Facebook, the “Follow” function on Twitter or the YouTube function). The purpose of this collection by Ju & A Group SPRL is to allow you to share our content on your own social network page. Details of the processing and further use of your data by the providers via their pages, as well as the rights and setting options for the protection of your privacy can be found in the notices of these providers relating to the protection of personal data. If you do not want Ju & A Group SPRL the said third-party social networking site to assign the data collected via our Sites to your account on this social network, you must log out of the various social networks concerned before visiting our Sites.

5. About the personal data of minors

Our site is designed and intended for viewing by adults. When a Site offers content to a younger audience, and where we believe it is appropriate or required by law or regulation, we obtain the consent of a parent or guardian prior to collecting personal data (age of consent varies by country). If we observe that personal data of minors has been transmitted to us, it will be deleted from our databases. The parents (or legal guardians) of the minor may contact us to request the deletion or deletion of the data (contact details are given below). To this end, we reserve the right to request a copy of an identity document, attesting to the filiation or the quality of guardian.

6. Why we collect and use personal data

Ju & A Group SPRL collects and uses personal data to meet different types of purposes. You can object to this processing of personal data at any time (contact details are set out below). Your personal data is collected for the following purposes:

• To authorize you to create and access your user account, including any loyalty program associated with your account. In these cases, we process your data for the performance of a contract or to respond to a request in accordance with Article 6 § 1 b) GDPR.

• To process and deliver your orders and purchases, we process your data for the performance of a contract or to respond to a request in accordance with Article 6 § 1 b) GDPR.

• To develop our consumer engagement and offer you tailor-made customer service, such as:

o Send you information, products or samples that you have requested. In these cases, we process your data on the basis of your consent in accordance with Article 6 § 1 a) GDPR.

o Involve you more around our products and services, by publishing your content for example. In these cases, we process your data on the basis of your consent in accordance with Article 6 § 1 a) GDPR.

• To contact you following a request, complaint or comment from you, by email, letter or telephone. In these cases, we process your personal data, which may include special categories of personal data that you provide, with your prior consent, in order to respond to your specific request in accordance with Article 6 § 1 b) GDPR.

• To enable your participation in contests or promotions in which you have registered, or to support the loyalty program with which you are affiliated, such as:

o Manage contests or promotions. In these cases, we process your personal data to perform a contract in accordance with Article 6 § 1 b) GDPR.

o Publish details of winners, based on the winner’s consent in accordance with Article 6 § 1 a) GDPR, or on the basis of our legitimate interest in accordance with Article 6 § 1 f) GDPR; as defined in the Official Rules or in the information associated with each contest or promotion.

o Allow you to benefit from our loyalty program and interact with us within this program. In these cases, we process the data on the basis of your consent, where this is required in accordance with Article 6 § 1 a) GDPR and to implement your loyalty programme in accordance with Article 6 § 1 b) GDPR.

 • To contact you for marketing purposes, including direct marketing and social media features. In the following cases, the processing of your data is based on your consent, in accordance with Article 6 § 1 a) of the GDPR:

o Send you our newsletter, if you have subscribed to such a service.

o Suggest products or services that we think you may like.

o Offer you to participate in contests or promotions.

o Contact you via your mobile messaging service, if you have subscribed to such a service. If it comes from a partner, we will let you know their name.

• To improve our Sites and/or combine information we receive to help us understand your needs and provide you with better service, including personalized Sites and products, or targeted advertising. In the following cases, unless otherwise stated, we have a legitimate interest in processing your data in accordance with Article 6 § 1 f) GDPR:

o Evaluate the use of our Sites, via information relating to connections to your account, the use of your computer or pages previously visited.

o Evaluate the use of our Sites using tracking tools, used on the basis of the user’s consent in accordance with Article 6 § 1 a) GDPR or on the basis of our legitimate interest in accordance with Article 6 § 1 f) GDPR. We invite you to consult our Cookies Policy for more information. o Improve our products and services using demographic information, consumer profile and consumer feedback or feedback. In these cases, we process your data on the basis of your consent, in accordance with Article 6 § 1 a) GDPR.

o Analyse the effectiveness of our advertising or promotions through cookies or tracking technologies, based on your consent in accordance with Article 6 § 1 a) GDPR or on the basis of our legitimate interest in accordance with Article 6 § 1 f) GDPR.

o Personalize your browsing experience on the site through targeted advertising. In these cases, we process your data on the basis of your consent, in accordance with Article 6 § 1 a) GDPR. For more information, we invite you to consult our Cookies Policy.

• Offer you social features through forums, “tell a friend” programs or social media features such as Facebook Connect. In these cases, we process your data on the basis of your consent, in accordance with Article 6 § 1 a) GDPR.

• Process your professional application, and potentially guide you to other available and suitable positions within our company. In these cases, we process your data for the purpose of performing a contract or responding to a request, in accordance with Article 6 § 1 b) GDPR or, where required, on the basis of your consent in accordance with Article 6 § 1 a) GDPR.

• For internal governance, security and records management. In the following cases, we have a legitimate interest in processing your data in accordance with Article 6 § 1 f) GDPR:

o Maintain the current operation, maintenance and safety of the site swiss.chocolates.be

o Conduct demographic studies or inspections.

o Contact you for a consumer study.

o Manage risks, disputes and archives.

o Comply with legal and regulatory provisions.

 7. Why do we share personal data with third parties?

Ju & A Group SPRL does not share your personal information with third parties who intend to use it for direct marketing purposes, unless you have provided them with specific consent in this regard.

We share your personal data with the following categories of recipients:

• Our subsidiaries and any company of the group Ju & A Group SPRL

• Our business partners, such as trademark licensees or co-organizers of a promotion

• Service providers who provide services on behalf of Ju & A Group SPRL

• Authorities, for legal reasons, and potential buyers, to carry out a specific transaction

Learn more about recipients:

• Subsidiaries, Group companies and brand licensees include:

o A company receiving a request and transferring it to another company authorized to respond to it

o A company sharing an application to be addressed to another company

o A company transferring an account opened on its company’s site to another company’s site, when you request it

• Business partners include:

o Entities participating in a joint promotion or loyalty program and wishing to send you information, if you have consented to this. Ju & A Group SPRL I and the partner may be the joint controllers of your personal data. The privacy policy of that partner will apply to the processing of your personal data by the partner.

o At your request, and provided that we are not legally required to retain it, we will delete or anonymize your personal data stored on the Sites. However, please note that your personal data may still be available in the partner’s databases if it was transmitted to the partner before we received your request.

• Service providers include:

o Advertising, media and marketing agencies providing and analyzing our campaigns

o Postal and logistics companies delivering a product you have ordered

o Subcontractors acting on instructions from Ju & A Group SPRL, such as recruitment agencies, hosts or security providers.

o Providers of website audience measurement tools (Web analytics)

• Authorities include:

o Government or law enforcement authorities requesting us to disclose information, in accordance with applicable laws

• Potential buyers include:

o Entities to which Ju & A Group SPRL sells all or part of its business or a brand, or as part of a merger, change of control or liquidation of this activity or brand

The persons and entities indicated above will process the data in their capacity as data controllers in accordance with applicable law or as processors.

 We require these third parties, who may be based outside the country from which you accessed the Sites, to comply with all laws, regulations and security requirements relating to the protection of your personal data. These third parties are obliged to ensure the same level of data confidentiality as we provide ourselves. If the level of protection of a State does not comply with French or European laws on the protection of personal data, we take all necessary measures to ensure that the protection of your personal data is at all times the same as in France or in the European Economic Area (EEA).

Learn more about data processing in the USA:

Various third-party service providers are based in the United States. We would like to point out to users residing or based in Switzerland or the European Economic Area (EEA) that in the United States, surveillance measures taken by US authorities generally allow the storage of personal data of all individuals whose data has been transferred from Switzerland/EEA to the United States. This occurs without differentiation, limitation or exception on the basis of the objective pursued and without objective criteria that allow access to the data by the US authorities and their subsequent use to be limited to very specific purposes, strictly limited and capable of justifying both access to the data and their use. We would also like to point out that there is no legal remedy in the United States available to data subjects from Switzerland/EEA that would allow access to data concerning them or to have such data rectified or deleted, as well as no effective legal protection against data access rights by the US authorities. We inform data subjects of this legal and factual situation so that they can make an informed decision on whether or not to consent to the use of their data.

For users residing in one of the EU member states, please note that, from the point of view of the European Union, the United States does not have an adequate level of data protection, due in particular to the issues raised in this section. To the extent that we have explained in this privacy policy that the recipients of the data (such as Google, Facebook and Twitter) are located in the United States, we will rely either on a contract or on a certification of these companies under the Privacy Shield to ensure that an adequate level of protection of your data is ensured by our partners.

If we offer social plug-ins or connect your Account to your accounts on third-party platforms such as Facebook, we may collect and process information relating to that account. If you log in with Facebook, your Facebook identity, name, email address, location, friends list and profile picture will be stored and used to log in to your Facebook account in order to provide certain features on the Sites. A third-party platform’s use of information collected from you (or as authorized by you) is governed by its own privacy policy and your settings on the Service. For more information, please consult the privacy policy of the corresponding social network.

 8. How do we store and secure personal data, and for how long?

Ju & A Group SPRL takes all reasonable technical and organisational measures to protect the personal data we hold against loss, unauthorised access or disclosure and against misuse.

Personal data will not be sold, shared or otherwise disclosed or transferred to third parties, except for such transfers mentioned in the Privacy Policy.

We retain your personal data for as long as necessary for the purposes for which it is processed, such as sending you our newsletter and other marketing communications, answering questions, solving problems or providing improved and new services or for legal requirements. We are entitled to keep the data for a period of three (3) years after your last contact with our services. At the end of this period, your data will be destroyed or deleted in a secure manner, if there is no legal obligation for us to archive it for a longer period for evidentiary reasons.

In particular, we only store personal data for the following period:

1. To provide the services you have requested or for which you have given your consent as specified above;

2. To use targeted advertising and analytics services, within the scope of our legitimate interest.

In general, the following retention periods apply:

1. Personal data of users’ accounts: no more than three (3) months from the deletion of his account by the user; after this period the Company Ju & A Group SPRL will only keep the data necessary to meet legal or tax obligations;

2. Personal data relating to orders: for the limitation periods provided for by applicable law;

3. Personal data relating to an online job application: : for as long as reasonably necessary to process your application, it being understood that we may need to answer questions, resolve problems and comply with legal requirements provided by law. Subject to your prior consent, we will keep your data for a longer period, for example to be able to contact you for new job offers in the future;

4. Personal data for marketing purposes: until the user withdraws his consent or opposes the processing of his data for marketing purposes

5. Personal data of users participating in a competition of Ju & A Group SPRL: for the limitation period provided for by applicable law;

6. Personal data of users making a request for information or information, sending a communication, complaint or request to Ju & A Group SPRL: until the final processing of the user’s request or complaint and, subsequently, in accordance with what is necessary for the pursuit of the legitimate interests of Ju & A Group SPRL (for example,  for the purposes of defense of Ju & A Group SPRL in the event of a complaint or request).

We use technical and organizational security measures that we deem appropriate to protect your data that we keep against manipulation, total or partial loss and unauthorized access by third parties. Our security measures are continuously updated according to technological developments.  We also take the protection of internal data at Ju & A Group SPRL very seriously.

The teams and service providers we engage are subject to confidentiality obligations and compliance with the regulations applicable to the protection of personal data. In addition, our teams and service providers only have access to the personal data we process when necessary.

9. What are your rights? You can object to the processing of your data at any time. You have the following rights:

Right of access: You have the right to request access to the personal data we hold about you free of charge if we process such data. You can check which personal data we process and whether we use it in accordance with applicable law. 

Right to rectification: You have the right to request the rectification of incorrect or incomplete data concerning you and to be informed of this correction. In this case, we inform the recipients of the data concerned of the corrections made, unless this is impossible or requires disproportionate effort.

Right to erasure: You have the right to request the deletion of your personal data under certain conditions. In certain special cases, the right to erasure may be excluded.

Right to restriction of processing: Under certain conditions, you have the right to request the restriction of the processing of your personal data.

Right to portability: In certain circumstances, you have the right to obtain the personal data you have provided to us, free of charge, in a readable format.

Right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with the competent supervisory authority against the way in which your personal data is processed.

Right of withdrawal: You have the right, at any time, to withdraw your consent to the processing of your data. Past data processing that was based on your consent will not, however, become unlawful following the withdrawal of your consent.

You can exercise these rights by contacting us at valerie.goossens@vernetgroup.eu – by sending a letter to Ju & A Group sprl, bd Emile Jacqmain 16, bt 74, 1000 Brussels – by sending an email to valerie.goossens@vernetgroup.eu

10. How to contact us?

This Website is operated by and under the control of Ju & A Group SPRL, Lindt distributor in Belgium, Ju & A Group bvba, Boulevard Emile Jacqmain 16 BT 74, 1000 Brussels.

Ju & A Group SPRL as data controller for the personal data it processes within the framework of this Privacy Policy and for the compliance of the processing of personal data with the applicable regulations, including the Data Protection Act No. 78-17 of 6 January 1978 and the General Data Protection Regulation No. 216/679 (GDPR) of 27 April 2016.

You have the right to lodge a complaint with the Belgian Privacy Commission: Commission for the Protection of Privacy, Drukpersstraat 35, 1000 Brussels, Tel. +32 (0) 2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: commission@privacycommission.be.

This is without prejudice to any provision in a civil court.

If you suffer damage as a result of the processing of your personal data, you can bring an action for damages.

If you have any concerns about your privacy or misuse of your personal data by us, or if you have any questions or comments, you can contact us via our online form, by email valerie.goossens@vernetgroup.eu writing to us at Ju & A Group sprl, Boulevard Emile Jacqmain 16 BT 74,  1000 Brussels

SPRL JU & A GROUP, DISTRIBUTOR LINDT IN BELGIUM uses cookies and tracking technologies for a variety of reasons, including to enable the operation of our Sites, to understand how you and other visitors interact on our pages, and to deliver advertising messages to a targeted audience. You will find more information on the use of cookies in this cookie policy.  A cookie is a small text file containing information sent to the hard disk of your device via a web server, so that certain information about your browsing activity can be collected. We use the term “cookie” to refer to any technology that collects information from your device, such as information about your use of our applications and websites, or information about your device such as its unique identifier, IP address, browser type, demographic data and, where applicable, the URL of the site from which you came. Our use of web beacons or invisible pixels enables us to count the number of visitors who have consulted our pages or read our e-mails or newsletters. They are not used to access your personal data without your consent.

Necessary cookies: these cookies are strictly necessary for the operation of a site. Without these cookies, the Site will not function correctly. These cookies do not collect any information about you that could be used for marketing purposes or to track your activity on the Internet.

We use these cookies to :

– Remember information you have entered as you browse different pages within a browser session;

– Identify you as a user connected to our Site;

– Remind us which products and services you have ordered when you access the payment page.

Performance cookies collect information about how you use our Site. The information collected is anonymous.

We use these cookies to:

– Provide statistics on how our Site is used;

– Study the effectiveness of our advertising (we do not use this information to send you targeted advertising when you visit other sites);

– To help us improve the Site by measuring errors that occur;

– Test different designs of the Site.

Functionality cookies are used to provide services or save certain settings to improve your visit.

We use these cookies to:

– Remember settings you have configured, such as layout, language or preferences;

– Remind us if we have already asked you if you would like to complete a survey;

– To show that you are connected to our Site;

– Share information with partners in order to provide a service on our Site. The information shared is only used to provide the service, product or function and is not used for any other purpose.

Targeting cookies are linked to third-party services, such as the “Like” or “Share” buttons. The third party provides these services when it identifies you as having visited our Site.

We use these cookies to:

– Create links to social networks such as Facebook, which can then use information about your visit to deliver targeted advertising to you on other sites;

– Provide advertising agencies with information about your visit, so that they can serve you advertisements that may be of interest to you.

For more information on cookies, please visit www.allaboutcookies.org